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Supported Operating Systems: RedHat/CentOS Enterprise Linux 3 -
5, Fedora Cores 5 - 10, Debian 3 - 5
Support Control Panels: CPanel, PLESK, Virtuozzo, OpenVZ, DirectAdmin, Webmin, and
non-cp servers.
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Our Promises |
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1 Hour Case Examination -
Guaranteed |
| Tired of mass replies? No dubious "response
time" here. We start on each case within 1 hour. |
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30 Minute Average Response Times -
Guaranteed |
| On average work begins well under the 1 hour
mark. |
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6 Hour Case Resolution -
9/10 Guaranteed |
| We say 9/10 as 90% of all tickets fall here.
We leave room for 10% - such as those that require perpetual
monitoring. |
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1.5 Hour Average Resolution Times -
Guaranteed |
| On average cases are closed within 1.5 hours |
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15 Minute Reboots -
Guaranteed |
| We monitor your server every 5 minutes. If
it's down, we'll have it back online before you can say
"holy cow". |
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Compromise Protection -
Guaranteed |
| We don't claim to protect your server. We
GUARANTEE it. See our
Compromise Protection Guarantee |
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Data Protection -
Guaranteed |
| Nor do we claim to
protect your data. We GUARANTEE it. See our
Data Protection Guarantee |
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24x7x365
- Guaranteed |
| Rain on shine, holidays, we're always here
for you. Even on that occasional 366th day. |
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Base
Services Included |
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Essential Server Setup -
FREE |
| A complete server security, optimization,
hardening, and initial setup for new servers. |
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Disaster Recovery |
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Hard drive crashes can be devastating. Not so
with us. We'll have you back up and running asap. |
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Advanced Backup Configuration (Local &
Remote) |
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Backups are the most crucial yet overlooked
part of an IT setup. Peace of mind is a wonderful thing.
With us, you'll have it. |
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50GB of Remote Backup Space -
FREE |
| Just to help get you started off right. |
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Server Migrations |
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Upgrading hardware? New datacenter? No worries, we'll take care of it
for you. We perform over a dozen migrations each month. |
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Hourly SysAdmin Time -
Unlimited |
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The way it should be. Unlimited. We
have never restricted the # of tickets. Not once. Not since
2001, our birth. |
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3rd Party Software Installation -
Unlimited |
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Server-required software installs such as
Fantastico, FFmpeg, GD, Ioncube, Perl modules, you get it
all. Just ask! |
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24x7 ServerSitterTM Monitoring |
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24x7 checks every 5 minutes for website
availability! |
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Proactive Services
Included |
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Proactive System Health Checks -
Weekly |
| Your server's health is reviewed by one of
our technicians to ensure optimal operation. |
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Proactive Security Audits -
Weekly |
| A security scan/audit is also run on the
system to spot for any suspicious activity and possible
exploits. |
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Proactive System Updates -
Weekly |
| Operating system updates are downloaded and
applied to your server. |
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Proactive Security Patches & Software
Updates - Weekly |
| Critical security patches and third party
server software updates are performed. |
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Proactive Backend
Server Updates - Weekly |
| Kernel, PHP, MySQL, Apache updates are
applied or scheduled depending on your preference. |
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Reports - Weekly |
| Reports are
compiled and posted to your account. |
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Are you ready for peace of mind? |
